Flexible Cancellation & Refund Policy
Effective Date: January 01, 2026 • Last Audited: 2026/2027 Season Compliant
Roam Australia operates under verified Australian consumer legislation, APPs, and EcoTourism accreditation.
Our Guest Concierge and Legal Compliance Team are available to assist with contract interpretations or special health disclosures.
Transparent cancellation notice timelines, tiered refund percentages, transferable Future Travel Credits, and force majeure guarantees.
1. The Unhurried Peace-of-Mind Guarantee
We understand that life circumstances can change unexpectedly. Roam Australia provides one of the industry's most flexible, transparent, and guest-centric cancellation frameworks to ensure complete confidence when planning your Australian odyssey.
2. Guest Cancellation Timetable & Refund Tiers
Notice of cancellation must be submitted in writing to concierge@roamaustralia.com.au. The refund amount is calculated based on the date written notice is received prior to departure:
| Notice Period Prior to Departure | Refund Entitlement | Alternative: Future Travel Credit (FTC) |
|---|---|---|
| 90 or more days | 100% refund of all funds paid (less $250 admin fee) | 100% Future Travel Credit with no administration fee |
| 60 to 89 days | 75% refund of total tour tariff | 85% Future Travel Credit valid for 24 months |
| 31 to 59 days | 50% refund of total tour tariff | 65% Future Travel Credit valid for 24 months |
| 30 days or fewer (or No-Show) | 0% refund (Recoverable via mandatory insurance) | Emergency Case Assessment by Executive Board |
3. Operator Cancellations & Unforeseen Events (Force Majeure)
If Roam Australia is forced to cancel an itinerary prior to departure due to certified Force Majeure events (such as severe bushfire emergencies, natural disasters, tropical cyclones, or statutory border closures), guests will receive the choice between:
- A 100% full refund of all monies paid directly to the original payment method.
- A 110% Future Travel Credit applicable to any departure across our full Australian and New Zealand catalog within 36 months.
Our Guest Concierge and Legal Compliance Team are available to assist with contract interpretations or special health disclosures.